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Privacy Policy

Mills Illustrates is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or subscribe to our marketing communications.

Mills Illustrates is an online stationery store based in the United Kingdom.

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For the purpose of data protection laws, Mills Illustrates is the data controller of your personal data.

Contact email: hello@millsillustrates.com

 

1. Personal Data We Collect

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We may collect and process the following personal data:

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When You Place an Order

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number (if provided)

  • Order details and purchase history

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Payment Information

Payments are processed securely via Wix Payments. We do not store full debit or credit card details. Payment data is handled securely in accordance with Wix’s compliance and security standards.

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When You Subscribe to Marketing

  • Email address

  • Marketing preferences

  • Email interaction data (e.g. opens and clicks)

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Technical Data

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Cookies and usage data

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3. Lawful Bases for Processing (UK GDPR)

Under UK data protection law, we rely on the following lawful bases:

  • Contract – to process and deliver your orders

  • Legal obligation – to comply with tax and accounting requirements

  • Legitimate interests – to improve our website and services

  • Consent – for email marketing communications

You may withdraw your consent for marketing at any time.

 

4. How We Use Your Data

We use your data to:

  • Process and fulfil orders

  • Deliver products

  • Provide customer service

  • Manage returns and refunds

  • Send order confirmations and updates

  • Send marketing emails (where you have opted in)

  • Improve website performance and customer experience

  • Comply with legal and regulatory obligations

We do not sell or trade your personal data.

 

5. Email Marketing

If you opt in to receive emails from Mills Illustrates, we may send:

  • New product announcements

  • Promotions or offers

  • Studio updates

You can unsubscribe at any time using the link in our emails or by contacting us at hello@millsillustrates.com

 

6. Data Storage and Security

Our website is hosted on Wix. Wix provides the online platform that allows us to sell our products and manage customer data. Your information may be stored through Wix’s secure servers, databases, and applications, protected by industry-standard security measures.

We take reasonable steps to protect your personal data, but no online transmission can be guaranteed to be completely secure.

 

7. Sharing Your Data

We may share your personal data with:

  • Wix Payments (for payment processing)

  • Delivery providers (Royal Mail or courier services)

  • Professional advisers (e.g., accountants)

  • Legal authorities where required by law

We only share data necessary for these purposes.

 

8. International Transfers

As Wix operates globally, your data may be stored outside the United Kingdom. Where this occurs, appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws.

 

9. Data Retention

We retain personal data:

  • For as long as necessary to fulfil orders

  • To meet legal and tax obligations (typically up to 6 years for accounting purposes in the UK)

  • Until you unsubscribe from marketing communications

 

10. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent (for marketing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO

 

11. Cookies

Our website uses cookies to:

  • Enable essential functionality

  • Improve user experience

  • Analyse website traffic

You can manage cookie preferences through your browser settings. Where required, a cookie consent banner will be displayed.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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